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Terms & Conditions

We thank you for using our services.

LET’S GET STARTED

This website or app is owned and operated by FM Software ltd. FM Software ltd offers this site, including all information, tools, and services to you conditioned upon your acceptance of the Terms of Use and the terms and conditions of any policies and notices in the website. Please read the following Terms of Use carefully before using this website or app – by using the site, you agree to these Terms of Use. If you do NOT agree to these Terms of Use, please do NOT use the FM Software ltd website. These Terms of Use apply only to your use of the Website and do not apply to any other Website or any FM Software ltd product or service, nor change any other agreement that may exist between you and FM Software ltd. FM Software ltd reserves the right, in its sole discretion, to modify or change these Terms of Use at any time without prior notice to you. Your continued use of the website following the posting of any changes to the Terms of Use constitutes your acceptance of such changes.

ACCURACY AND COMPLETENESS OF INFORMATION

FM Software ltd is not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only, and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on the site. You agree that it is your responsibility to monitor changes to the site.

YOUR USE OF THE SITE

All content on this site (including but not limited to, code and software, text, designs, graphics, logos, icons, images, audio clips, downloads, interfaces) is the exclusive property of and owned by FM Software ltd, its licensors, and/or its content providers, and is protected by copyright, trademark and other applicable laws worldwide.

You may access, download, store, display on your computer, view, listen to, copy, and print the materials and content that FM Software ltd publishes or broadcasts on this site or makes available for download through the site for your personal, informational and non-commercial use, provided you do not modify or delete any copyright, trademark or other proprietary notice appearing on the material you access, copy, download or print, and further provided that you do not distribute or transfer such materials and content. Any other use of the content on the site, including but not limited to the modification, distribution, transmission, uploading, licensing, or the creation of derivative works from, any material, information, software, products or services or portions thereof obtained from the site, is expressly prohibited. FM Software ltd, its licensors and/or content providers currently retain and shall retain full and complete ownership and title in and to the materials provided on this site, including all enabling software rights thereto, and provide this material to you under a license that is revocable at any time in FM Software ltd’s sole discretion. FM Software ltd neither warrants nor represents that your use of materials on this site will not infringe the rights of third parties.

As a condition of your use of the site, you will not use the site for any purpose that is unlawful or prohibited by these Terms of Use or any applicable laws.

MATERIALS YOU SUBMIT

You acknowledge that you are responsible for any material you may submit via this website or app, including but not limited to the legality, reliability, appropriateness, originality and copyright ownership of any such materials or content. You may not upload to, distribute or otherwise publish through this site any materials or content that: (i) are false; fraudulent; libelous; defamatory; abusive; obscene; threatening; or otherwise objectionable; confidential; infringing or invasive of privacy or publicity rights; infringing on enabling software rights; abusive, and/or illegal; (ii) may constitute or incite a criminal offense; violate the rights of any party; or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, worms or any other form of malware; political campaigning; or chain letters; mass mailings; or any form of “spam.” You may not use a false email address or other identifying information, impersonate any person or entity, or otherwise mislead as to the origin of any materials or content. You may not upload commercial content onto the site.

If you do submit materials and content, and unless we expressly indicate otherwise, you hereby grant FM Software ltd an unrestricted, nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media. You further agree that FM Software ltd is free to use any ideas, information, concepts, and/or know-how that you or anyone acting on your behalf provide to FM Software ltd. You grant FM Software ltd the right to use the name you submit in connection with such materials or content if FM Software ltd elects to do so. All personal information provided via this site will be handled in accordance with the site’s online Privacy Policy. You represent and warrant that you own or otherwise control all the rights to the materials and content you post; that the materials and/or content are accurate; that use of the materials and/or content you post or provide do not violate any provisions of the Terms of Use and will not cause injury to any individual or entity; and that you will indemnify FM Software ltd for all claims resulting from materials and content you post or provide.

REVISION POLICY

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay an additional price if the design concepts are not changed. You will have your revised design in 48 hours.

Any changes/revisions requested after the logo designs are finalized will be treated as a new order and charged separately.

REFUND POLICY

FM Software ltd refund policy will be nil if;

  • You have chosen a special package.
  • The primary design concept has been approved.
  • You have demanded revisions.
  • The cancellation has been made due to reasons non-related to the company.
  • The company has not been contacted for more than 2 weeks of the project.
  • The company’s policies, or policy, have been violated.
  • Other company or designer has been approached for the same project.
  • The creative brief is lacking in the required information.
  • A complete design change has been demanded.
  • The claim has crossed the given ‘request for refund’ time span.
  • The business is closing or changing name or business.
  • Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
  • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
  • The client will not be entitled to any refunds after 15 days, from the date of purchase.
  • Services including but not limited to Social Media Marketing/Management, Search Engine Optimization (SEO), Domain Registration, Logo Copyrights, Web Hosting & Paid Plugins (SSL/DDoS) are not entitled to refunds under any circumstances.
  • In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
  • In instances, where websites have been developed and uploaded on test links or actual domains, no refunds will be entertained. FM Software ltd will only be liable to troubleshoot problems (if and when) the customer has subscribed to web support services.
  • Refund requests will not be entertained once the logo/website designs are approved.
  • A partial refund (not exceeding 25%) could be availed, if the client fails to provide the initial brief for the logo/web design within 10 days of placing the order.

Note: FM Software ltd holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of FM Software ltd. The company will be the rightful owner of the designs.

CLAIM YOUR REFUND

To have your refund, follow the following steps:

You can claim your refund by:

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed, we will initiate the process.

After you have received your refund, you will not have any rights to any designs submitted by FM Software ltd, the information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

QUALITY ASSURANCE POLICY

We do our best to meet your requirements and our designers do their best to fulfill your expectations.

We believe in providing the best designs and each of our designs is well researched and well crafted.

DELIVERY POLICY

  • The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
  • The turnaround time will be according to the package, the minimum time required is 2 business days.
  • In case of urgent order, contact our customer support team.

RECORD MAINTENANCE

FM Software ltd keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

INTELLECTUAL PROPERTY RIGHTS

FM Software ltd acknowledges that any work created on behalf of a client shall be viewed and recognized as sole intellectual property of the client(s) alone.

The Client/Promise will be entitled to sole ownership of the project, once the project is paid for in full and the project is formally complete and delivered to the Client/Promise.

CUSTOMER SUPPORT

Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.

COMMUNICATION POLICY

  • FM Software ltd will not be responsible for any communication done via any other platform than “info@fmsoftwareltd.com” or any numbers not provided by us or given on our official website.
  • We are not responsible for any damages caused due to other contact details not provided by us.
  • Project activation charges will apply if the client fails to respond over a period of 45 days.
  • We take full responsibility for all the information provided through our official domains.

DISCLAIMERS

Except where otherwise expressly provided, this site and all materials and content therein are provided on an “as is” and “as available” basis. FM Software ltd hereby expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for any particular purpose, or non-infringement. FM Software ltd makes no warranty that the site, materials, and content will meet your requirements, will be available on an uninterrupted or secure basis, or that the quality of any materials or content obtained by you on or through the site will meet your expectations.

If you download any material or content from this site, you do so at your own discretion and risk. You are responsible for any damage to your computer system or loss of data that results from the download of any such material or content.

LIMITATION OF LIABILITY

In no event and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall FM Software ltd be liable for any direct, indirect, special, incidental or consequential damages arising out of any use of the information contained herein, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, the accuracy of results, or computer or software failure or malfunction.

EXCLUSION OF LIMITATIONS

Some jurisdictions do not allow disclaimers, exclusions, or limitations of certain warranties, or the exclusion or limitation of liability for consequential or incidental damages, so all or a portion of the above limitations may not apply to you. In such an event, and notwithstanding that any disclaimer, exclusion, or limitation of liability may not apply to you, all other provisions of this terms of use shall apply and remain in full force and effect.

INDEMNIFICATION

You agree to defend, indemnify and hold FM Software ltd harmless from and against any and all claims, damages, costs, and expenses, including attorney’s fees, arising from and related to your use of the site.

COPYRIGHT NOTICE

Unless otherwise noted, the graphic images, buttons, and text contained in this site (Graphics) are the exclusive property of FM Software ltd. Except as otherwise expressly authorized in the Terms of Use, the Graphics may not be copied, published, distributed, displayed, reproduced, or transmitted, in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or otherwise, without prior written permission of FM Software ltd.

LINKS TO THIRD PARTY SITES

As a convenience to visitors and users, this website or app may link to other sites owned and operated by third parties and not owned or maintained by FM Software ltd. However, even if such third parties are affiliated with FM Software ltd, FM Software ltd has no control over these linked sites, all of which have separate privacy and data collection practices and legal policies independent of FM Software ltd. FM Software ltd is not and shall not be responsible for the materials or content of any linked sites and does not make any representations regarding the content or accuracy of materials or content on such sites. Accessing and using such third-party sites is entirely at your own risk.

If you have any questions regarding these Terms of Use, please contact FM Software ltd at legal@fmsoftwareltd.com. If you have any other questions, contact information is available at www.fmsoftwareltd.com. These Terms of Use were last updated on June 5, 2020.